9/12/2024 via Google

9/12/2024
via Google

We only went for a simple trim for my daughter. The student was very friendly and my 9 year old was very comfortable with her. She's a swimmer and the instructor suggested a treatment and deep conditioner. Her hair really looked healthy and shiny when they were all done. Turns out we were her very first clients. Great job!

8/30/2024 via Google

8/30/2024
via Google

Terrible experience… Had the phone consult been better, perhaps the outcome I expected prior to service would have been better. The lady I made the appointment with asked no questions as to my wants and needs as a client and dismissed my attempts to advise her of my hopes during my service. I wanted to go from Blonde to Silver with my understanding there would me some darker roots…I was fine with that because the intructor said they would put highlights in the money piece to transition the growth …the young woman was very sweet but not trained well… her technique was clumsy and she didn’t have proper knowledge of how to create a “triangle” or how to handle foils . Her instructor did not try to teach her…she took over and when I tried to help the girl (I am a trained Cos) the instructor stopped me and did not correct the students mistakes with training… she just again took over…and was not very knowledgeable about mixing product or toning herself. In the end… the instructor didn’t mix the bleach strong enough, had to reapply and still my roots are orange and now damaged… no silver just a mess… perhaps had the instructor not left in the middle of the service the outcome would have been better? Leaving the building for 20-30 mins wasn’t a good idea knowing the student was not equipped with the knowledge she needed to continue the service. The other person the instleft a message with to tell the student to add 10 mins to the bleach application didn’t pass on the info to the also absent student… and the student started removing the bleach a few mins shy of the advised timing. I understand this is a training school… but the instructor seemed to need as much training as the student. The out come of my service is more mousey blonde hair and an expectation of another root line not the hair being woven into the grey and silver I requested. The whole experience was ill planned and rushed. Not professional at all. Not the outcome I asked for and had it been properly planned and executed with the right product application…it would have come out as I asked.

8/13/2024 via Yelp

8/13/2024
via Yelp

I had took my daughter here on 09/04/24 and while customer service was okay I noticed that the lady doing my daughters hair Exenid i believe her name was....