11/26/2024 via Google

11/26/2024
via Google

As a middle-aged Black woman, I wanted to share some feedback regarding my recent visit to Paul Mitchell School. While I was thrilled with the beautiful color application on my 90% gray hair, I found the post-treatment process lacking, particularly in addressing the needs of my hair’s natural texture. It was evident that the students’ training on properly caring for ethnic hair in its natural state could use enhancement. For example, after coloring, my hair required a moisturizing treatment to maintain softness and manageability. Unfortunately, this step seemed to be overlooked. Another student recognized this and questioned why certain products weren’t used, noting that my hair felt rough rather than soft to the touch before she was able to start blow-drying. Ideally, my hair should have received a color moisturizing oil treatment, followed by time under a hair dryer for deep conditioning. After rinsing, a heat protectant should have been applied, combed and hair sectioned then semi-dried before using the appropriate blow-drying method. I understand that these are students learning their craft, and I appreciate their efforts. However, I strongly believe that training should emphasize the proper techniques for all hair types, including textured and ethnic hair. Equipping students with this knowledge not only ensures better outcomes for clients but also prepares them for success in the diverse hair care industry. Thank you for considering this feedback. I hope it helps enhance the program and creates a more inclusive and comprehensive learning environment for your students. Instead, the blow-drying process involved high heat directed at my neck, ears, and face, which was both uncomfortable and ineffective. My hair wasn’t fully dried, and the technique used wasn’t suitable for my texture.

11/1/2024 via Google

11/1/2024
via Google

Words I would use to describe my experience at Paul Mitchell's Beauty School is: professional, inclusive, and relaxing. From the time I was received to the end of my visit each member (receptionist, student, teacher) were courteous and professional. Teacher/Student (Omaria was the student working with me) included my desire and expectation to what I wanted while giving me options of what they could offer to help make my hair healthy and attractive. Very relaxing atmosphere.

10/31/2024 via Google

10/31/2024
via Google

Summer is amazing. She listened to me carefully, understood the look what I wanted, and communicated very well with the instructor on how to proceed, stopping to ask her again before cutting into a different area. Nice, gentle shampooing. Very friendly and pleasant. Highly recommend.